Metro Plumbing, Heating & Air Conditioning - Grant Cardone Sales Training University

About The Company

Since 1989, Metro Sewer and Plumbing Services Inc. has been the premier plumber in Chattanooga.

Dedicated to solving the toughest plumbing problems as efficiently as possible and bringing new levels of respect and accountability to the profession, Metro Plumbing is leading the industry in the use of technology and processes that clearly separate them from the rest of the pack.

Objectives
  • Provide consistent daily training
  • Improve follow up & prospecting practices
  • Increase sales volume
Solution
  • Daily training expectations on Cardone University with incentive for engagement
  • Install a culture of possibilities & optimism
Results
  • Average increase of 37% per ticket in first 30 days of launching Cardone University
  • An additional increase of $139 in the second month on Cardone University
  • Shortened process of onboarding
  • New culture helped to identify problem employees to be removed
Challenge

“As a manager, I had a hard time coming up with content regularly, and honestly with our team being all spread out – it’s hard to be in four places at once” General Manager, Drew Hardin.

Growing a company with several field technicians in various locations at any given time, yet able to distribute consistent training that they each can access from anywhere, anytime.

Approach

The entire company trains on Cardone University daily. We have huddles every morning to stay on the same.

In addition to the Fundamentals, we have added training from the 100 Ways To Stay Motivated curriculum.

We adapted a company-wide culture of Positivity, posting the “No Negativity” signs in the office and lunchroom.

Results

After just two months of utilizing daily the Cardone University training, we have seen a notable increase in our average ticket. We are thinking bigger and expanding our reach within the region – applying the 10X mentality. We are seeking out more corporate contracts while continuing to provide great customer service to our residential customers.