HANDLING OBJECTIONS
Preparation is key to handling objections before they occur. How you handle the simplest to most complex objections will make or break the sale!
What you will get:
- Real time solutions
- Every objection handled
- Instant correction
Demonstration
- Demo Objection I – Didn’t Ask You to Drive It
- Demo Objection II – Changes You Aren’t Familiar With
- Demo Objection III – Take Me 5 Minutes Bear With Me
- Demo Objection V – Buy Your Lunch and Make Your First Payment
- Demo Objection IV – Promise Not To Waste Your Time
Greeting
- Best Price/Time I (Information Overload)
- Best Price/Time II- Exactly What You Need
- Best Price V- Intelligent Comparison
- Best Price VI- Best Position in the Market
- Best Price/Not Getting Out of My Car – Can I Also Get You Figures on Your Car
- Best Price/Not Getting Out of My Car – Would You Consider Saving…
- Best Price/Not Getting Out of My Car- Hustle it Up For You
- Best Price/Not Getting Out of My Car – That’s Why We Offer Window Service
- Invoice I- Pure Cost
- Invoice II- Make Final Decision on Money Only
- Invoice IV- Money Will Not Be the Problem
- Credit Union I- We Use them To
- Credit Union II- Love Working with Credit Unions
- Credit Union III – Number of Lenders Cheaper than Your CU
- Looking for Someone Else I- What are they Driving Now
- Looking for Someone Else III- What Would You Like to See Her Do?
- Payments I – Same Payment or Lower
- Payments II – I Will Work it Out
- Payments III – Why That Vehicle
- Best Price/Time III- Appreciate You Shopping Us for Price
- Best Price/Time IV- Save You Time
- Best Price VII- Final Decision on Price Only
- Invoice III- Work with Your from Invoice
- Invoice V- Only Thing More Important than Price
- Looking for Someone Else II-Bring Her Back at Later Date
- Looking for Someone Else IV- Bring Information Back to Them
- Just Looking I – My Job
- Just Looking II – Right Product at Figures You Can Agree With
- Just Looking III – Great, Bigger or Smaller
- Just Looking IV – Excellent Selection to Look At
- Just Looking V – Don’t Waste Any Time
- Just Looking VI – Put Information Together for You
- Just Looking VII – That’s Why We Display Our Products
- Just Looking VIII – Take as Much Time as You Need
- Just Looking IX – My Best Customers Do the Same Thing
- Just Looking X – When You are More Serious, In the Future
Write Up
- Credit Union I (Enough Information To Assist)
- Credit Union II (Deliver Online)
- Credit Union III (Credit Union Representative)
- Trade Not Here I (Don’t Need Your Car)
- Trade Not Here II (Figures Your Like)
- Trade Not Here III (So What)
- Trade Not Here Iv (Until You And I)
- Bottom Line I (Let’s Go)
- Bottom Line II (Exactly)
- Bottom Line III (Nothing To Go Through)
- Bad Credit I (Let Me Worry About That)
- Bad Credit II (I’m The Professional)
- Bad Credit III (That’s Not A Big Deal)
- Not Buying Today I (My Fault Not Yours)
- Not Buying Today II (Change Your Mind)
- Not Buying Today III (If You Were Going To Buy)
- Not Buying Today Iv (Anyway)
- Not Buying Today V (Still Need Idea Of Cost)
- Not Buying Today VI (Right Circumstances)
- Owe Too Much I (Let Me Worry About That)
- Owe Too Much II (Will Not Keep Us From Doing Business)
- Slow Down I (Intelligent Decision)
- Slow Down II (Forgive Me)
- Slow Down III (Didn’t Ask You To Make A Decision)
- Third Party I (Want The Same Thing)
- Third Party II (Intelligent Conversation)
- Not Buying Today VII (Know Your Options)
- Time – I Understand You’re In A Hurry)
- Not Buying Today VIII – Spending Valuable Time
- Slow Down IV – (Get Her Done)
General
- Availability I – You Must be Driving that Now
- Availability II – Largest Selection in State
- Trade I – Qualify as Way to Answer
- Price in Greeting ?- Also Figures on Yours
- Trade II – Also Best Price on New
- Trade III – Show You Both Ways
- Don’t Know What I Want – Bigger or Smaller
- Don’t Know What I Want – What Caught Your Attention
- Give Me Your Card – Can I Get Your Information on Your Car
- Give Me Your Card – Can I Get You Figures While You Look
- How Much Down I – Show you Lease and Purchase
- How Much Down III – Quote and Leave it Up to Me
- Shopping for Girlfriend – What Would You Like to See Her Do?
- Don’t Know What I Want- If you Did Know
- Don’t Know What I Want – What are You Sure You Don’t Want
- Don’t Know What I Want – What Brought You Out
- Give Me Your Card – Mind if I Tag Along To Answer Questions
- How Much Down I- Show You With No Money Down
Money
- PAYMENT CLOSE
- PAYMENTS TO FIGURES CLOSE
- RATE CLOSE
- AGREEMENT CLOSE I
- AGREEMENT CLOSE II
- AGREEMENT CLOSE III
- WON’T BE THE LAST TIME CLOSE
- BE GRATEFUL CLOSE
- CONGRATULATIONS CLOSE
- DO IT ANYWAY CLOSE
- DISEASE CLOSE
- INVENTORY CLOSE 01 – (MOVE DOWN A MODEL)
- INVENTORY CLOSE 02 – (MOVE UP A MODEL)
- SELECTION ALTERNATIVE CLOSE
- PACKAGE ALTERNATIVE CLOSE
- PAYMENT BREAKDOWN CLOSE
- BUDGET CLOSE I
- BUDGET CLOSE II
- BUDGET CLOSE III
- BUDGET CLOSE IV
- BUDGET CLOSE V
- ASSUME ZERO BALANCE CLOSE
- DOWN TO THE PENNY CLOSE
- REDUCE TO RIDICULOUS CLOSE
- BETTER TO LIVE RICH CLOSE
- CAN’T TAKE IT WITH YOU CLOSE
- NO SHORTAGE OF MONEY CLOSE
- JUSTIFY CLOSE
- MONEY EQUAL CLOSE
- TREAT YOURSELF CLOSE
- WORK HARD TO EARN THIS CLOSE
- YOU DESERVE IT CLOSE
- DISCOUNT CLOSE
- NO EQUITY CLOSE
- SAME PRODUCT CLOSE (YOURS)
- SAME PRODUCT CLOSE (THEIRS)
- NOW AND LATER CLOSE I
- YOU KNEW THAT BEFORE CLOSE
- GRATITUDE CLOSE
- WHO TAUGHT YOU THAT CLOSE
- ABLE CLOSE
- COMMISSION CLOSE
- LEAVE IT UP TO THE BANK CLOSE
- QUALITY CLOSE
- PRICE GUARANTEE CLOSE
Stall
- Either Way Close
- Going to Wait Close
- Spouse Stall Close I
- Spouse Stall Close II
- Spouse Stall Close III
- Spouse Stall Close IV
- Unavailable Party Close
- Unavailable Party Close II
- Think About It Close I
- Think About It Close II
- Think About It Close III
- Think About It Close IV
- Think About It Close V
- Leave Me Some Paperwork Close
- Rash Decision Close
- RASH DECISION CLOSE II
- RASH DECISION CLOSE III
Product
- Delivery Close
- Check Close
- Scale From One-To-Ten Close
- Equipment Close
- Title/Registration Close
- Paperwork Close
- Insurance Close
- No Other Reason Close
- Momentum Close
- Re-present Close (Re-demo Close)
- Everything The Same Close
- Summary Close
- Comparison Investment Close
Time
- Important Person Close
- Flush The Objection Close
- Want To Be First or Last Close
- Sooner or Later Close
- Get It Done And Over Close
- Never The Best Time Close
- Future Date Close
- Now or Never Close
- Get More Done Close
Affordable
- Affordability Close – Can’t Afford To Continue With What You Have
- Affordability Close – Cost Of Not Doing This Is Far Greater
- Affordability Close – What Are You Spending Your Money On?
- Affordability Close – Everyone Thinks The Same Thing
- Affordability Close – Extra Conveniences/ Payment Breakdown
- Affordability Close – Never More Affordable Than Right Now
- Affordability Close – If Money Was Left Over
- Affordability Close – Better Than Your Present Situation
- Affordability Close – Won’t Get Any Easier
- Affordability Close – What Exactly Are You Not Sure Of?
- Affordability Close – I Will Be The First To Say
- Affordability Close – Assure You
- Affordability Close – Limited Production Makes It More Affordable
- Affordability Close – Better To Enjoy Now
- Affordability Close – Leave It Up To Me
- Affordability Close – Surprised To Hear That
- Affordability Close – Buying Less Than This Would Be A Mistake
- Affordability Close – This Products Says You Are A Success
- Affordability Close – We Will Work It Out To Where It Is Affordable
- Affordability Close – Pleasure Of Owning Far Outweighs The Cost
- Affordability Close – Switch For A ‘no’ Then Close
- Affordability Close – Present Spending Getting In Your Way
- Affordability Close – Cheaper To Own
- Affordability Close – Exactly Why You Should Do It Now
- Affordability Close – Very Few People Think They Can
- Affordability Close – If You Can’t No One Can
- Affordability Close – That’s My Responsibility
- Affordability Close – What You’re Doing Now Isn’t Affordable
- Affordability Close – Make My Living Making It Affordable
- Affordability Close – Full Budget Summary
- Affordability Close – Rather Have Someone Else Enjoy Your Money
- Affordability Close – Some Kind Of Fear Of Buying
- Affordability Close – Last Time You Did Something Nice
Difference
- Difference Close – Avoid Same Thing By Using Cash
- Difference Close – 4 Ways To Reduce The Difference
- Difference Close – Do You Have To Sell Yours?
- Difference Close – Sell It Yourself
- Difference Close – Difference Is Based On Trading Cycle
- Difference Close – Move To Another Product
- Difference Close – Compared To What?
- Difference Close – Only If Paid In Full
- Difference Close – Price, Trade Or Payments
- Difference Close – More Than Fair
- Difference Close – One Way To Reduce The Difference
- Difference Close – Based On What You Are Getting
- Difference Close – Difference Between Net And Gross
- Difference Close – Right Investment
- Difference Close – Far Out Weight The Difference
- Difference Close – Worked With My Boss To Get It Here
- Difference Close – Tailor A Payment Plan
- Difference Close – Properly Reflects Your Choice
- Difference Close – More The Reason To Do It Today
- Difference Close – Work With Me
- Difference Close – Additional Value Incentive
Payment
- Payment Close – Compared To What?
- Payment Close – You Can’t Afford Not To
- Payment Close – Not Considering Full Cost Of Not Buying
- Payment Close – Remove The Additions Offer
- Payment Close – Write Me A Check And Avoid Any Payments
- Payment Close – Next Payment As Cash
- Payment Close – Reduce The Balance
- Payment Close – How Do You Make Sense Of What You Have Now
- Payment Close – Better To Live Rich Than Die Rich
- Payment Close – That’s Why You Work So Hard
- Payment Close – Compared To The Enjoyment
- Payment Close – I Am Surprised You Say That
- Payment Close – Can’t Afford To Consider Any Other
- Payment Close – Budget Summary Close
- Payment Close – Tax Close
- Payment Close – What Reasons Can You Find?
- Payment Close – Smile, Discount And Close
- Payment Close – Waiting Is Costing You
Down Payment
- Down Payment 01 – (Funds Not Available Or Not Comfortable?)
- Down Payment 02 – (Before You Say That)
- Down Payment 03 – (Share The Benefits)
- Down Payment 04 – (Compare To The Recommended)
- Down Payment 05 – (Requested By The Bank)
- Down Payment 06 – (Seem Like The Type Of Individual)
- Down Payment 07 – (Keep All Your Cash And Replace At Regular Intervals)
- Down Payment 08 – (Beside The Equity)
- Down Payment 09 – (Until We Examine)
- Down Payment 10 – (Keep Your Cash And Pay More Per Month)
- Disease Close
- Down Payment 11 – (Don’t Want To Or Don’t Have It?)
- Down Payment 12 – (Money Remains Invested)
- Down Payment 13 – (Alternative With Bank Representative)
- Down Payment 14 – (Certainly)
- Down Payment 15 – (Same Amount)
- Down Payment 16 – (Amount Sufficient)
- Down Payment 17 – (We Provide You With The Down Payment)
Payment
- Price Close – Clarify Price, Payments, Your Car, The Difference
- Price Close – You Knew It Was More Money
- Price Close – Made Aware WhyPrice Close – Easy To Adjust/deserve The Extra’s
- Price Close – No Other Objections
- Price Close – Prepare For Lease
- Price Close – Disagree With You Summary
- Price Close – Most Expensive 1234
- Price Close – Switch To Alternative
- Price Close – Even With That In Mind
- Price Close – Least Expensive Because
- Price Close – Alternative Ways Of Paying
- Price Close – Financing Makes It Affordable
- Price Close – Reason It’s Priced This Way
- Price Close – Everything Your Purchase Is QualityPrice Close – Properly Reflects The Value
- Price Close – You Knew That Before
- Price Close – Expensive InvestmentPrice Close – Built For People Like You
- Price Close – Isn’t Quality What You Wanted
- Price Close – Considered The Price Of Not Owning
- Price Close – You Picked It Out
- Price Close – Continued Commitment
- Price Close – Top Shelf
- Price Close – Can’t Fix Your Taste
- Price Close – Extra Comforts
- Price Close – Price Is The Best Reason
- Price Close – Earned The Right
- Price Close – Everything Is Too High
- Price Close – Better To Live Rich Than Die Rich
- Price Close – Take Into Account Resale Value
- Price Close – Top Shelf
- Price Close – Can’t Fix Your Taste
- Price Close – Extra Comforts
- Price Close – Price Is The Best Reason
- Price Close – Earned The Right
- Price Close – Everything Is Too High
- Price Close – Better To Live Rich Than Die Rich
- Price Close – Take Into Account Resale Value
Basic
- Three Yes’s And Then Close
- If I Could, Would You Close
- Puppy Dog Close
- Feel-Felt-Found Close
- Handshake Close
- Inventory Close – (Move Up)
- Spouse Stall Close I
- Spouse Stall Close II
- Eleventh Inning Close
- Referral Close
- Eleventh Inning Close
- Scarcity Close
- Agreement Close I
- Agreement Close II
- Better to Live Rich Close
- Budget Close I
- Budget Close II
- Can’t Take It With You Close
- Commission Close
- Congratulations Close
- Do It Anyway Close
- Down To The Penny Close
- Gratitude Close
- Inventory Close – (Move Down)
- Inventory Close – (Package)
- Leave It Up To The Bank Close
Advanced
- Second Party Assist Close
- Second Baseman Close I
- Second Baseman Close II
- Do It For Me Close
- Payoff Close
- Delay Payment Close
- No Cosigner Close
- Able Close
- Agreement Close III
- Assume Zero Balance Close
- Be Greatful Close
- Budget Close III
- Budget Close IV
- Budget Close V
- Discount Close
- Disease Close
- Justify Close
- Now and Later Close
- Payment Breakdown Close
- Quality Close
- Selection Alternative Close
- Who Taught You That Close
- Won’t Be The Last Time Close
- You Knew That Before Close
- Either Way Close
- Going to Wait Close
- Leave Me Some Paperwork Close
- Rash Decision Close III
- Spouse Stall Close III
- Spouse Stall Close IV
- Think About It Close III
- Think About It Close IV
- Think About It Close V
- Unavailable Party Close II
- Insurance Close
- Momentum Close
- No Other Reason Close
- Scale From One-To-Ten Close
- Future Date Close
- Get It Done And Over Close
- Important Person Close
- Now or Never Close
- Sooner or Later Close
- Want To Be First or Last Close
- Referral Close